1. WHY DON'T I RECEIVE A CONFIRMATION EMAIL?
In this case, please kindly check in INBOX, SPAM MAIL & JUNK MAIL, and you will see a confirmation email from us. In case you still don’t see it in those mailboxes, please contact us at [email protected] to get updated manually.
2. HOW LONG IS THE ESTIMATED DELIVERY TIME?
Please find it at this page: SHIPPING & DELIVERY
Usually, it will come sooner than estimated time. Sometimes it will take longer because of unexpected reasons like weather, transit issues, flight cancelation, local post office policy, customs…
3. WHY I SEE MY TRACKING NOT FOUND ON 17TRACK.NET?
After you receive your tracking number, it will take about 5-7 days for processing. Then, when the package is sent out, the tracking number will be updated on 17track.net, and you can follow its status.
4. THE TRACKING SAYS DELIVERED BUT I DON'T RECEIVE ITEMS
In this case, please follow these steps before reaching out to us:
4.1. Check inside the mailbox carefully, including safe places around it where it may have been placed in the mailbox couldn’t hold the package. Look inside porches and other areas around the front of the property. Check with neighbors in case the item was left with them or in their mailbox.
4.2. Check with other people who live with you, in case they collect the item and place it somewhere. Finally, if you live in an apartment or other managed accommodation, check with the management office or reception in case they have the item.
4.3. You also should check with their local post office too, who may be holding the item. Sometimes the mail carrier will inadvertently mark the item as delivered while it is awaiting collection from a post office.
4.4. In some unexpected cases, your items were delivered at the front of your house by the courier but stolen by other people (we were informed about this by some of our customers). So we recommend that you should check the camera at the front house and send us the video, we are very happy to resend the items for you.
5. WHY MY ITEM IS HELD BY THE CUSTOMS?
Don’t worry! In some cases, your item will be held by the custom, waiting for your claim. Please contact your post office to get support in this case. After you follow their guidance, the package will be released by the customs and transferred to your local post office.
6. CAN I CHANGE THE SHIPPING ADDRESS?
If you have made a mistake with your shipping details please contact our Customer Support team promptly and we will try to adjust them.
Please note, we can make no guarantees to change addresses prior to shipping. If an order has been fulfilled and in the process to be collected by the shipping company, we are unable to amend the shipping address.
In case your shipping address is incomplete and the parcel is kept at the Post Office, please contact your local Post Office to request them to deliver your package.
7. CAN I GET EXCHANGE THE ITEM?
If the item is chosen by mistake and you want to exchange it for another one, please contact our Customer Support to request an exchage within 1 hour after the order is placed.
8. DO I RECEIVE AN INVOICE FOR MY ORDER?
If you are a company or enterprise customer, we are pleased to provide an invoice for you to work with your accountant if you need it. Please send us a message, and we will help you.
9. THE ITEMS ARE TOO LARGE (OR SMALL) WITH ME, NOT FIT ME?
In this case, please follow our guide dance below:
9.1. Please check the size tag of the product to see if it’s correct as of the size you chose or not.
9.2. If the size tag is right, but the dimension is different from the size chart. Please help us to measure the item: bust, length, sleeve, shoulder, and then send us the images of them.
*NOTE: Please put the things straight while measuring.
9.3. If the dimension is correct as of the size chart, but it doesn’t fit you, maybe because you forgot to read the size table before choosing.
(Please note that it is always 1-3cm differs between items and size chart due to manual measurement, we also note that on the size chart)
10. Why does the thing send from China?
Our products are always uniquely designed. We want to bring you the best cost. We always control our products at high quality. We are always looking forward to serving you the best. We still listen to your requests to improve the products.